Policies

Cancellations and Missed Appointments

When you book an appointment with me that time is reserved for you and you alone. Last minute cancelations or missed appointments do not just effect the therapist, but other patients that are in need. If you are needing to cancel your appointment time, I ask that you try to give 12 hours notice so that the appointment slot can be filled. You may cancel or reschedule your appointment via your online account, e-mail, phone, or text. Frequent last minute cancellations or no show appointments can result in either being required to pay for the missed appointment time or refusal of future service.

With that said, life happens and that is completely normal! Sudden illnesses pop up and I would rather you or your little one get the rest that you need than bring it into the office. If anyone in your household is experiencing flu-like symptoms, please stay home and ensure all symptoms are gone for 48 hours before rebooking.

In the event that I need to cancel or reschedule your appointment time, I promise to give as much notice as possible, and to reschedule your appointment within the fastest time upon my return to work.

Right to Refuse Service

At anytime before, during, and after your appointment, either you or myself have the right to refuse treatment. Massage Therapists will typically do this if you are too acute in your injury to be treated with massage therapy; the injury is beyond their scope of practice; frequent no shows or last minute cancellation of appointment times; or the therapist feels physically, mentally, or sexually unsafe. Abuse or misconduct of any kind will not be tolerated at this facility.

In the event that you are either too acute or beyond the scope of practice, I always have referrals on hand to meet your needs or help you in any way that I might not be able to. Referrals will be available if it is due to scheduling grievances if requested. In the event of abuse or misconduct, no referrals will be given. If the situation is warranted, a report will be filed with Regina Police Services.

If you suspect abuse or misconduct with myself, or any massage therapist… I am licensed with National Holistic Practitioners of Canada (pending fall transfer from MTAS) and they will be happy to assist you will any disciplinary measures or issues with misconduct in Canada (MTAS just Saskatchewan).

Confidentiality of your appointment and Disclosure to 3rd Parties

All of your personal, contact, and medical information will remain confidential between patient and therapist. No information that you provide or discussion in the office will be repeated to anyone; this includes your immediate household, unless explicit permission has been granted by you. Exceptions to this rule include to medical 3rd parties, danger of suicide or self harm, and suspicion of abuse of a minor.

Medical 3rd parties include your insurance provider. Providers will, at times, perform an audit of your submission. In these cases they only require time, date and payment amount of your appointment scheduled.

In regards to SGI claims, and Doctors…They can access any and all information from your medical file that pertains to your injury, and I am obligated to provide this information as well as information pertaining to your treatment and treatment plan. Personal discussions will not be recorded or shared.

In regards to other practitioners… They can access any of the information that a doctor can access with your permission. If I have given a direct referral to a practitioner, it is assumed that I may discuss your case with them unless you specify otherwise. This is to help ensure that they will be able to help you and provide you with the care that you need. No personal dialog or information is discussed without your permission.

In regards to danger of suicide, self harm and suspicion of abuse of a minor… I am legally responsible to report this information to the proper channels. Please keep in mind that I take great care in this area, and I have completed continuing education courses in these matters to respond to them in the best and effective ways possible. I have certification in mental health first aid, and I am comfortable to offer support and guidance as needed for both adults and minors. This clinic will ALWAYS BE A SAFE PLACE to any gender, any shape, any size, any family situation, any ethnicity, any religion, any sexual orientation, any sexual identification, any state of well-being and everything in between.

Information Automatically Collected

This website automatically gathers anonymous information about you called analytics. Like all other websites, this information; such as your Internet address, what time/date the website has been accessed, and the pages you viewed are gathered to help understand how my website can be improved upon.

Online Booking and Contact Information Protection

When you send me e-mail, when you request an appointment, or make your own online account, I acquire your email address and contact information. This information remains confidential and secure via password protection and protection software. I may use your contact information to correspond with you in regards to clinic changes and notifications. All correspondence will contain important information and not for promotions or spam. Mass correspondence will be used the BCC format and no other party will have access to your e-mail address for personal use.

Online Accounts and Payment Protection

When making your online account, that account is protected via secure network and you will be asked to establish your own password. All payment information will be secure and for your eyes only (I have no access to your payment information). The system will only keep track of your contact information and analytics. All payments will be directed through secure square space channels, much like that of other online pay systems like paypal.